Tech Support AI Assistant
An AI assistant is a software application that uses artificial intelligence to understand and respond to user requests, automate tasks, and provide accurate information efficiently.
Cloud AI solution
Data vectorisation + RAG
Fine-tuned hosted LLMs
Integration with custom tools
Challenge:
The company needed a way to streamline tech support by consolidating scattered data from documents, customer calls, Zendesk tickets, JIRA, and emails into a single, intelligent knowledge base—while also reducing operational costs and improving response times.
Solution:
A leading software company used Trismeg’s platform to build and deploy an AI assistant that revolutionised its tech support in just a few weeks.
With Trismeg Link, the company gathered data from documents, technical guides, customer calls, Zendesk tickets, JIRA, and emails—transforming all these sources into a continuous and intelligent knowledge base. This allowed the AI assistant to access accurate, up-to-date information instantly.
Using Trismeg Forge, the team built, tested, and deployed the AI assistant on their cloud infrastructure quickly and efficiently. The low-code approach enabled them to customise open-source models without wasting time on complex coding.
Meanwhile, Trismeg Vision provided clear guidance throughout the process, helping the company stay on track and accelerate development.
As a result, the AI assistant reduced operational costs, ensured support tickets were detailed and accurate, and delivered instant, precise answers to user queries. This led to faster response times, higher user satisfaction, and a more streamlined support process overall.