Trismeg Privacy Policy
Date: 15.06.2024
Introduction
Trismeg values and respects your privacy. We have prepared this privacy policy to explain the manner in which we collect, use, and disclose personal information through our website located at Trismeg.com (“Website”) and through our AI-powered services, including our language model platform APIs (“Services”). The term “you” or “users” is used to refer to individuals browsing, installing, downloading, accessing or otherwise using our Website or our Services. The term “customer” is used to describe legal entities that use our Services. For information on how we collect, use, retain, or store non-personal customer data, please review our Data Usage Policy.
Collection and use of personal information
Generally speaking, we recommend that our users and customers not upload any personal information when using our Services. If customers choose to upload personal information about their own end users, our customers are responsible for complying with applicable privacy laws when collecting, using, or disclosing personal information through the Services, including by providing and obtaining all necessary notices and consents. Information we collect or generate is treated and retained in accordance with our contractual commitments to our customers.
If customers purchase or use our Services through a third party’s managed machine learning platform or service (for example, via AWS, GCP, or Azure), Trismeg will not have access to and does not store or process any personal information that customers may provide regarding their own end users. Trismeg will only be provided with the business contact information associated with the customer’s account in order to communicate with the customer and provide support services.
If you have any questions regarding the personal information we process on behalf of one of our customers, we encourage you to first contact the customer directly and/or review their applicable privacy policy.
Information gathered through our Website or other interactions with you
We may collect information about you when you:
- Create an account
- Book a demo
- Sign up for marketing emails, such as newsletters and blog posts
- Attend an event hosted by us
- Participate in our surveys
- Apply for a job or engage in our recruitment activities
- Contact us with a comment, question, or complaint
- Visit our Website or interact with us on social media (e.g., LinkedIn, etc.)
Requesting access to the Services
Before accessing or using the Services, you may be asked to complete the Trismeg platform application. As part of this application, we will collect your business contact information, details about your organisation (including the type of organisation and its jurisdiction), and information about your intended use of the Services (including a description of your use case, previous experiences with similar services, and estimates of usage frequency). We use this information to understand your objectives, assess whether the Services are suitable for your organisation, and customise your user experience.
Creating an account
To use our Services, you must create an account. During the account creation process, we collect your first and last name, email address, and a password of your choosing. This information is used to set up and manage your account, ensuring you can access and use the Services. We strongly advise that you keep your password confidential and never share it with anyone. We will never request your password through unsolicited communications such as letters, phone calls, or emails. If you become aware of any unauthorised access to or use of your account, please notify us immediately.
Marketing communications
We may send you communications via mail and email about our platform and other products and services that we believe may interest you. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of each email or by contacting us using the information provided in the “Contact Us” section below. Please note that even after unsubscribing, you may still receive transactional or account-related communications from us.
Surveys
Occasionally, we may invite you to participate in our surveys. The information collected through these surveys is used in an aggregated and de-identified form to help us understand our users and improve our Website.
Employment
If you apply for a job with us, we may collect personal information about you, such as details from your resume, cover letter, or other employment-related materials. We use this information to process, evaluate, and respond to your application. Additionally, we may gather information from third parties, such as your listed references, for the same purposes.
Contact Us
When you contact us with a comment, question, or complaint, we may ask for information that identifies you, such as your name, address, and telephone number, along with any additional details needed to promptly address your inquiry. We may retain this information to assist you in the future and to enhance our customer service and service offerings.
Sharing of personal information
We do not rent, sell, or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.
Affiliates and business partners
Your personal information may be shared with our affiliates and business partners to fulfill our legal, compliance, and operational requirements.
Service providers
Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers for services such as cloud computing, data storage, publishing, and analytics. Our service providers are only given the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. These service providers may be located in the U.S., Canada, the EU, the UK, or other foreign jurisdictions.
Service providers
Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers for services such as cloud computing, data storage, publishing, and analytics. Our service providers are only given the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. These service providers may be located in the U.S., Canada, the EU, the UK, or other foreign jurisdictions.
Legal and compliance
We and our service providers in Canada, the U.S., the EU, the UK, and other foreign jurisdictions may provide your personal information in response to a search warrant, other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law, detecting, suppressing, or preventing fraud, or as otherwise required or permitted by applicable Canadian, U.S., EU, UK, or other law or legal process. This may include lawful access by courts, law enforcement, or other government authorities in these jurisdictions. Your personal information may also be disclosed where necessary for the establishment, exercise, or defense of legal claims, and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of business
We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition, or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Trismeg.com, or as part of a corporate reorganization or other change in corporate control.
Information about our website
Visiting our website
In general, you can visit our Website without telling us who you are or submitting any personal information. We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information, such as page requests, browser type, operating system, and average time spent on our Website. All data is tracked anonymously. We use this information to help us understand our Website activity and to monitor and improve our Website.
Cookies
Trismeg.com does not use cookies, pixel tags, or other tracking technologies. We do not store any data on your device or use any form of tracking that requires cookies.
Privacy-focused analytics tools
We may use third-party tools, such as Plausible Analytics or Fathom, to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms, and other engagement data) in order to evaluate, derive insights from, and improve the user experience and the Website. These tools offer privacy-friendly solutions that don't use cookies, providing useful insights while respecting user privacy.
Third-party links
Our Website may contain links to other websites that Trismeg does not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices, and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose, secure, or otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.
Exercising your data subject rights
You have several rights under GDPR regarding your personal data. Here’s how you can exercise them:
- Request a copy of your data.
- Correct inaccurate or incomplete data.
- Request data deletion.
- Limit how your data is processed.
- Receive your data in a structured format.
- Object to data processing.
- Request human intervention in automated decisions.
Safeguards
We have implemented reasonable administrative, technical, and physical measures to safeguard the personal information in our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. Access to personal information is restricted to employees and authorized service providers who need it to fulfill their job responsibilities.
Data retention
We only keep your personal information as long as it is operationally or legally necessary. After that, we will either destroy or anonymise the information.
Access to information
If an individual requests access to or updates personal information that we maintain on behalf of a customer, we will direct them to the relevant customer. We will assist our customers whenever possible in responding to such requests.
Depending on applicable law and your location, you may have the right to access, update, correct, delete, transfer, and object to the processing of your personal information under our control. If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. However, withdrawing consent may prevent us from providing certain services or performing certain tasks that require the information.
To make a data subject request, including inquiries about the data subject rights you may have regarding personal information under our control, please email or write to us using the contact information provided below. We may ask for certain personal information to verify the identity of the individual requesting access to their personal information records.
International transfers of information
Trismeg is a global organization with affiliates, partners, and service providers in many countries around the world. Therefore, Trismeg may transfer, store, and/or receive certain personal information across geographical borders and outside your jurisdiction of residence. This includes transferring information to and from Trismeg affiliates or service providers in other countries working on our behalf, in compliance with applicable law. Examples of countries we transfer personal information to include, but are not limited to, Canada, the United States, the European Union, and the United Kingdom. Consequently, in certain situations, foreign governments, courts, law enforcement agencies, or regulatory bodies may have access to the personal information collected and held by Trismeg, its affiliates, partners, and service providers.
Updates to the Privacy Policy
We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure that you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.
Updates to the Privacy Policy
If you have any questions or comments about this privacy policy or the manner in which we or our service providers treat your personal information, or to make data subject requests , please get in touch with us.
Exercising your data subject rights
You have several rights under GDPR regarding your personal data. Here’s how you can exercise them:
- Request a copy of your data.
- Correct inaccurate or incomplete data.
- Request data deletion.
- Limit how your data is processed.
- Receive your data in a structured format.
- Object to data processing.
- Request human intervention in automated decisions.
To exercise these rights, send us an email